SHIPPINGS & REFUNDS
Shipping & Refunds Policy
All orders placed are expected to be packed and shipped, with fulfillment / order confirmation , within 2 working days of the order payment completion - however this is not always guaranteed. If there is an instance that we require additional time or cannot fulfill your order within a reasonable time frame, we will attempt to contact you directly using the information provided in your order. Please follow our Facebook page
and keep an eye out for our latest information and potential disruptions to orders.
If we cannot contact you, we will either cancel the order or fulfill the order at the earliest possible time.
Post will be ordered and sent by Australia post by default in all instances unless communicated otherwise. Tracking will always be provided in your order confirmation for you to follow up on.
In the instance that there is extended delays, do not hesitate to contact us directly.
Express post orders are subject to the above Order fulfillment and postage conditions. Express post refers to the service offered by Australia Post and its associated costs.
If an order is urgent or if you need it by a specific date (for an event or otherwise) please contact us directly via the below to confirm this can be accommodated.
We do not provide refunds for "change of mind" circumstances after a purchase has been completed. (payment made and order committed), including but not limited to refunds for orders placed (shipped or not), exchanges or incorrectly ordered items.
We acknowledge that under Australian Consumer Law, we are required to provide a refund if our products are faulty, if they do not match the item displayed or if goods are damaged upon receipt. Any and all refund requests must include relevant evidence of the circumstances that occurred. Insufficient evidence provided will result in no refund.
Refund or missing item requests that are over 60 days old will not be refunded. It is the customers responsibility to ensure that any issues and/or concerns are raised in a timely manner. We take all the necessary steps to ensure orders are fulfilled in a timely manner with appropriate evidence, such as tracking and order confirmation and receipts, we expect the same courtesy if an issue needs to be raised with us.